IT Policies and Procedures

Sample Project Summary

  • Sector: Airline
  • End user: IT department managers and staff; internal auditors
  • Internal Audit told client that IT department policies and procedures were required
  • IT had no documentation
  • Gap analysis and recommendations for what documents would close audit findings
  • Development of template and stylesheet
  • Recommendations for document numbering
  • Relevant ISO standards used as guides
  • Standard policies and procedures (i.e., planning, security, projects and applications, operations, communications, networks, asset management etc.)
  • Flowcharts prepared for each procedure
  • Documents verified by section heads
  • Reference to ISO standards
Publication Tools

MS Word 2003, MS Visio, Adobe Acrobat (PDF)