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Pacific Portfolio

These are some samples of our work. You can download the printed portfolio here: Pacific Portfolio

  • System Reference Manuals

    A system reference manual is a detailed technical document explaining an application to programmers or developers. To prepare system reference manuals, we conduct detailed system walkthroughs, and work with developers.

  • User Guides and Online Help

    We have designed, written and edited user guides and online help for propriety systems, and for Oracle and Microsoft applications. We work with developers to understand system features, and with project teams to ensure that user guides and online help are accurate, simple, easy to revise and cover all the required tasks.

  • IT Policies and Procedures

    Policies and procedures are essential for ITIL compliance, and for meeting the requirements of standards such as ISO 27001. In addition, IT policies and procedures provide a basis for managing your IT function effectively, in line with your corporate strategy.

  • IT Services Handbooks

    An IT services handbook is a short, simple and user-friendly way for your IT department to explain its services to end users, in line with service catalogues and SLAs. We design and develop IT services handbooks. We work with managers, application specialists, system administrators and network staff to prepare the contents.