IT Services Handbooks

Sample Project Summary

  • Sector: Petrochemicals
  • End user: All employees; new hires
  • Client had no single source of information about services provided by IT division, or about how to use IT hardware/software
  • Recommendation for contents, illustration and layout
  • Handbook, published in hard copy and online versions
  • Guidelines for use of desktops, radios, laptops, storage devices, acceptable use, printing and help desk procedures
  • Handbook can be easily updated and converted to MS PowerPoint
Publication Tools

MS Word 2003, MS Visio, Adobe Acrobat (PDF), Adobe Illustrator